Our policies and guarantees
DELIVERY
GENERAL ITEMS: We aim to send out your ordered items within seven to ten working days. If something you've ordered is out of stock we will contact you within three days. A full refund is offered in these circumstances. JEWELLERY ITEMS: are all handmade, and some are made to order. We aim to get these sent to you within fourteen working days.
We currently use Royal mail for all deliveries. We obtain a 'proof of postage' for each item. We generally send items second class letter, package or parcel post.
CANCELLATION / RETURNS / REFUNDS / EXCHANGES
We offer a 'no quibble' returns and refund policy. If you decide you want to cancel an order or return an item for a refund, we will accept that within 14 days of despatch from our end. Goods will need to be returned in original condition to our office at: Red Stuff Shop, PO Box 544, Margate CT9 9FT. If you need to exchange an item, please email or write to us in the first instance so we can confirm we have the item in stock you wish to receive in exchange.
PRIVACY POLICY
We do not share your personal details with any other organisation or individuals. We will from time to time contact you with offers from Red Stuff Shop.
Any financial details from card payments are shredded and securely disposed of once payment transactions have been confirmed. Only the person responsible for taking the payment will have sight of or access to the details. We do not store financial details.
CUSTOMER SERVICE CONTACT
Please email us at redstuffshop@gmail.com for information on your order or any issues surrounding it. We generally check this email account several times a day, so should be able to respond very quickly. Alternatively, please write to us at Red Stuff Shop, PO Box 544, Margate, Kent CT9 9FT, or call us on 07789 961744 during office hours.
Help with ordering...
Buying things if you don't have a Paypal account
You don't need to have a Paypal account. A credit or debit card is fine. When you get to the page headed 'PayPal. Safer. Simpler. Smarter' go to the bottom left of the screen, above the images of credit cards. There's a paragraph here headed 'Don't have a PayPal account?' Click on Continue.
I want to order an item
Click the "add to cart" button. A display will open within the page showing your shopping cart - this is run by PayPal. From here you can change the number of items you want, go back to the site and choose other items, or continue to the checkout.
I want to cancel an item or my whole order
Scroll to the bottom of the page and click on the View Cart button. For each item you want to remove, tick the box in the Remove column. Then click the Update Cart button to recalculate the cost of your order.
Postage and packing
We add a postage and packing charge for each item you order, depending on the size and bulk, to your total order: PayPal calculates this automatically. We are currently offering free postage and packing on some items sent to addresses within the UK. If you are outside the UK we may need to make an extra charge: we will email you and ask for the extra cost of postage abroad.
How long does delivery take?
We aim to send your order out within three working days. Jewellery items can take a little longer, but within 14 days.
Who is Red Stuff Shop?
This is the trading name of Screaming Seagull Press Ltd, PO Box 544, Margate CT9 9FT. We are a trade union volunteer workers co-operative.